Tides & Tails Support

Need help with the game, a purchase, or an ad? Contact John C. Mu and mention Tides & Tails. Include your app version, iOS version, and a short description of what happened. You can find the app version in Settings.

Remove All Ads and Restore Purchases

Remove All Ads is a one-time purchase that removes the banners from the main menu and gameplay. The purchase screen shows the current price for your App Store region.

If you have already bought it, sign in to the Apple Account used for the purchase and open Settings → Restore Purchases. An internet connection may be needed to verify ownership. A purchase awaiting approval will unlock after Apple approves it and the app verifies it.

Life Rings

Life Rings are consumable purchases. Their balance is stored on this installation and does not transfer between devices. Restore Purchases does not grant completed Life Ring purchases again.

Do not delete the app to troubleshoot a purchase: deleting it removes unused Life Rings and saved game data. If a purchase has not arrived, use Check purchase when shown, then contact support if the issue continues.

For billing questions or refund requests, visit Apple purchase support.

Beachball Speed and Reminders

Choose Slow, Normal, or Fast in Settings to adjust the menu beachball and celebration playback. Your choice is saved automatically. When iOS Reduce Motion is enabled, the decorative menu ball stays still.

You can turn daily reminders off in the game Settings or in iOS notification settings.

Advertising and Privacy

Open Settings → Privacy Choices for available advertising privacy controls. In versions with Apple's tracking permission request, Settings → Apple Tracking Permission opens Apple Settings. If tracking permission is denied or restricted, ads may still appear without Apple's advertising identifier when the applicable regional privacy choices permit them; gameplay remains available. To report an inappropriate ad, use its information or AdChoices control when available, or contact support with the advertiser name and what appeared.

Read the Tides & Tails Privacy Policy for details about local game data, purchases, and advertising.